As of November 2019, the majority of entities in the Dubai Pay platform have joined the blockchain platform, with onboarding of the remaining entities planned to be completed by 2020. With the implementation of the platform, reconciliation has been cut from a 45-day process to real-time resolutions, along with associated costs. The platform enables entities to see total revenue in real time and saves around 15 days of processing time per case.
Customer satisfaction has also increased, as entities are able to resolve customer payment issues proactively. Issues can be detected in real time and, as a result, entities can provide more effective services or issue transaction refunds. Additionally, distributed financial records have helped the network improve the transparency and trust of the financial data between banks and entities.